Ouinex
Ouinex
Buy CryptoMarketsEarnPoints
How to submit an official complaint on Ouinex?
Platform Tutorials

How to submit an official complaint on Ouinex?

Updated August 2026

Watch the full tutorial here

 

 

 

How to Submit an Official Complaint

To submit an official complaint, contact us by email at support@ouinex.com. Your complaint will be forwarded to the appropriate department.

What Are Your Response Times?

  • Live Chat: Instant to 10 minutes (depending on support volume)
  • Email Support: Instant to 30 minutes (depending on support volume)

Do You Offer Multilingual Support?

We provide multilingual chat support, including:

  • French
  • English
  • Spanish
  • Chinese
  • Russian
  • And more

Want More Tutorials?

Discover our full playlist of helpful tutorials and learn how to make the most of Ouinex:

Ouinex Tutorials Playlist

Related Articles.

How to set up an API on Ouinex?

How to Set Up an API Key on Ouinex

Ouinex 4.35 added a direct route to your API keys and a permission model that lets you decide exactly what each key can do. The two changes go together: a key is much safer to create when you can restrict it to the one thing you need it for.

How to Adjust and Customize Leverage on Ouinex

How to Adjust Leverage on Ouinex

Until 4.35, changing the leverage on an order meant cancelling it and placing it again. From this release you can change it in place, on an open position, and on a pending limit order, without touching the order itself.

‹ Back to Ouinex Academy